Issue Collectors

Issue Collectors #

Overview #

Each Linke Console service integrates an issue collection and tracking system. Using this system, whenever you find an issue or problem and want to communicate it to the support team, you can open a ticket and keep track of it.

Members Only Feature
Only authenticated users (Members) can open and track their issue tickets.

Opening an issue

On the Service Hub page of the service, click on the button “Open an issue” in order to initiate the issue opening process.

An Issue opening dialog will appear with a small form, allowing you to describe the problem in detail and attach images (if any) to help the support team understand the problem.

Tracking issues

On the Service Hub page of the service, click on the small arrow beside the Open An Issue button to access the “View all my issues” option.

Click on this option to open a new browser window and access the existing issues list that correspond to the user’s organization.

Issue Collector Access

Service Hub: Issue collector access.