Troubleshooting #
The following documentation can help you troubleshoot problems that you may occur when using Emory.
Select your database for specific platform errors:
SAP HANA Database
Troubleshoot your SAP HANA Database backups and restores.
Oracle Database
Troubleshoot your Oracle Database backups and restores.
SAP ASE Database
Troubleshoot your SAP ASE Database backups and restores.
Amazon Web Services
Troubleshoot your SAP ASE Database backups and restores.
Report an error #
If you would like to report about an issue, enable verbose logging, repeat the failing operation, collect the required logs and send us to product.support@linkeit.com
List of required files to report an error
/var/log/<SID>.log
/var/log/<SID>-settings.log
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/conf/emory.cfg
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/conf/emory.id
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/log/emory.log
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/emory.db
$DIR_INSTANCE/$VTHOSTNAME/trace/backup.log
$DIR_INSTANCE/$VTHOSTNAME/trace/backint.log
/var/log/<SID>.log
/var/log/<SID>-settings.log
/oracle/$ORACLE_SID/sapprof/emory.db
/opt/emory/conf/<SID>.id
/oracle/$ORACLE_SID/sapprof/init$ORACLE_SID.utl
/var/log/<SID>.log
/var/log/<SID>-settings.log
$SYBASE/$SYBASE_ASE/emory.id
$SYBASE/$SYBASE_ASE/emory.db
$SYBASE/$SYBASE_ASE/emory.cfg
$SYBASE/$SYBASE_ASE/emory.lc
$SYBASE/$SYBASE_ASE/dumphist
$SYBASE/$SYBASE_ASE/install/\<SID>.log
$SYBASE/$SYBASE_ASE/install/\<SID>_BS.log
Activate verbose logs #
Description
Log data displayed during Emory execution is not enough to detect the root cause of an issue. You can increase log level.
Enable
Executing the following command with OS database admin user.
/opt/emory/emory --settings --enable debug
Disable
Executing the following command with OS database admin user.
/opt/emory/emory --settings --disable debug