Troubleshooting

Troubleshooting #

The following documentation can help you troubleshoot problems that you may occur when using Emory.

Select your database for specific platform errors:

SAP HANA Database

Troubleshoot your SAP HANA Database backups and restores.

Oracle Database

Troubleshoot your Oracle Database backups and restores.

SAP ASE Database

Troubleshoot your SAP ASE Database backups and restores.

Report an error #

If you would like to report about an issue, enable verbose logging, repeat the failing operation, collect the required logs and send us to product.support@linkeit.com

List of required files to report an error

/var/log/<SID>.log	
/var/log/<SID>-settings.log	
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/conf/emory.cfg	
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/conf/emory.id	
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/log/emory.log	
/hana/shared/$SAPSYSTEMNAME/global/hdb/opt/emory.db	
$DIR_INSTANCE/$VTHOSTNAME/trace/backup.log
$DIR_INSTANCE/$VTHOSTNAME/trace/backint.log
/var/log/<SID>.log	
/var/log/<SID>-settings.log	
/oracle/$ORACLE_SID/sapprof/emory.db
/opt/emory/conf/<SID>.id
/oracle/$ORACLE_SID/sapprof/init$ORACLE_SID.utl	
/var/log/<SID>.log	
/var/log/<SID>-settings.log	
$SYBASE/$SYBASE_ASE/emory.id
$SYBASE/$SYBASE_ASE/emory.db
$SYBASE/$SYBASE_ASE/emory.cfg
$SYBASE/$SYBASE_ASE/emory.lc
$SYBASE/$SYBASE_ASE/dumphist
$SYBASE/$SYBASE_ASE/install/\<SID>.log
$SYBASE/$SYBASE_ASE/install/\<SID>_BS.log

Activate verbose logs #

Description

Log data displayed during Emory execution is not enough to detect the root cause of an issue. You can increase log level.

Enable

Executing the following command with OS database admin user.

/opt/emory/emory --settings --enable debug

Disable

Executing the following command with OS database admin user.

/opt/emory/emory --settings --disable debug